Refund policy

Effective Date: October 23, 2025
Return & Refund Window: 14 days from delivery

At MyDrivix Auto, we aim to provide high-quality products and a clear, fair return process. Please review the policy below carefully before submitting a return or refund request.

1. General Return & Refund Policy (14 Days)

All return and refund requests must be submitted within fourteen (14) days of delivery, based on the carrier’s delivery confirmation.

Refunds are only offered within this 14-day window.
Requests submitted after 14 days will not be eligible for return or refund.

2. Refund Definition

A refund refers to a return-and-refund process, unless otherwise approved under the Quality Issue section below.

  • In most cases, the product must be returned to us
  • Refunds are issued only after the returned product is received and inspected
  • Products must be returned in resalable condition

3. Return Eligibility (Standard Conditions)

To qualify for a return, all of the following must be met:

  • The product is returned within 14 days of delivery
  • The product is unused and in original condition
  • The product is returned in its original packaging
  • All accessories, components, and included materials are intact
  • Proof of purchase (order number) is provided

Returns that do not meet these conditions may be refused or subject to a partial refund.

4. Shipping Responsibility (All Returns)

For all approved returns, customers are responsible for return shipping costs, including but not limited to:

  • Quality-related issues
  • Compatibility issues
  • Personal reasons (incorrect purchase, change of mind, etc.)

Return shipping costs are non-refundable.

5. Quality Issues

Reporting Period

If you believe your product has a quality-related issue, you must contact us within fourteen (14) days of delivery.

Evidence Requirement

Customers must provide clear and sufficient evidence for review, which may include:

  • Photos
  • Videos demonstrating the issue or malfunction

The evidence must reasonably indicate that the issue may be related to a product quality concern rather than misuse, improper installation, or external factors.

Assessment & Next Steps

All quality-related cases are reviewed on a case-by-case basis.

Based on the evidence provided, MyDrivix Auto will determine the appropriate next steps, which may include, but are not limited to:

  • Requesting the product to be returned for inspection or repair
  • Approving a return and refund
  • Offering a repair solution

The specific resolution will be confirmed with the customer before any action is taken.

Final Interpretation

MyDrivix Auto reserves the final right of interpretation regarding:

  • Whether an issue qualifies as a quality-related concern
  • Whether the evidence provided is sufficient
  • The appropriate resolution method

6. Compatibility & Personal Responsibility

Compatibility issues are not considered product quality issues.

Customers are responsible for ensuring compatibility before placing an order, including but not limited to:

  • Reviewing product descriptions
  • Watching installation or introduction videos
  • Confirming vehicle or device compatibility

Returns due to incompatibility are treated as personal reason returns, and customers are responsible for return shipping costs.

7. Non-Returnable Items

The following items are non-returnable, except where required by law:

  • Final sale items
  • Gift cards
  • Opened consumable products (such as certain air-freshener refills)

8. How to Initiate a Return or Refund Request

To request a return or refund, please contact info@mydrivix.ca and include:

  • Your order number
  • A brief description of the issue
  • Supporting photos or videos (if applicable)

If approved, a Return Merchandise Authorization (RMA) and return instructions will be provided.

Approved returns must be shipped within 10 days of receiving the RMA.
Returns sent without a valid RMA may be refused.

9. Partial Refunds or Refused Returns

Returns may be refused or subject to partial refunds if:

  • The product shows signs of use or damage not caused by a manufacturing defect
  • Accessories or components are missing
  • The return does not meet the eligibility conditions outlined in this policy
  • The return is sent without approval or a valid RMA

10. Refund Timing

Approved refunds are issued to the original payment method and typically appear within 5–7 business days, depending on your bank or credit card provider.

11. Return Address

MyDrivix Auto – Returns
3400 Dutch Village Road, Unit 207
Halifax, Nova Scotia, B3N 0E7
Canada

📧 info@mydrivix.ca